CUSTOM ORTHOTICS
Peak Orthotics Warranty
90-Day Fit Guarantee:
Any orthotic device dispensed that requires further fit adjustments can be shipped back to Peak Orthotics for an adjustment free of charge. This includes footwear orthotic fit, arch and device flex and support, sulcus or 3/4 length modifications (outbound shipping charges apply).
If additional elements need to be added to the device not mentioned in the initial order, charges will be billed accordingly. This includes: depressions or custom elevations, or if another orthotic needs to be milled as a result of an ordering error outside the control and\or responsibility of the lab.
6 Month Top Cover Guarantee:
Any top cover showing excessive wear within 6 months will be recovered at no cost. Later failures of top cover material can be recovered for a nominal fee.
1 year Manufacturing Defect Guarentee:
Any laminations or failures of any structural material will be replaced or repaired free of charge.
Refund policy:
Please note that we cannot issue orthotics refunds, as they are a custom-made non-refundable medical device. We are more than happy to work with you to ensure your orthotics are a perfect fit.